Coil & Climb

Support

Last updated 2026-08-23 · M4 Infotech

Something not working, or an idea for the game? A person reads every message.

Reporting a problem

The more of this you can include, the faster it gets fixed:

  • Device model (for example, iPhone 15 or Samsung Galaxy A54)
  • Operating system version
  • The version of the game, if you know it
  • What you were doing when it happened, and what you expected instead
  • A screenshot or screen recording, if you can capture one

Common questions

There is no sound.

Check the speaker button on the main screen is not muted, then check your device is not in silent mode and the volume is up. If sound stopped part-way through a session, closing and reopening the app restores it.

The game feels slow on my phone.

The game lowers its own detail on slower devices automatically. If it is still not smooth, closing other running apps usually helps. Please do report it with your device model — performance reports are genuinely useful.

My daily goals reset.

Daily goals are for one day and reset each day. Stars you have already claimed are kept.

Can I play on two devices and keep my progress?

Not currently. Progress is stored on each device separately, because the game has no accounts and does not upload anything.

How do I delete everything the game has stored?

Uninstall the app; that removes all of it. See Data & Deletion.

Why am I seeing adverts, and can I turn them off?

Adverts pay for the game, which is why there is nothing to buy in it. They are never personalised, for anyone. Players under 13 only ever see the rewarded video they choose to watch for coins — no banners, nothing between matches, nothing on opening the app. There is no paid option to remove them, and no board needs an advert to complete.

How do I change my advertising consent answer?

See Change your advertising choices on the Data & Deletion page.

An advert will not close, or the reward did not arrive.

Force-close and reopen the app; nothing is lost, since progress saves as you play. Coins for a rewarded video are granted even if the advert fails to load, so if a reward is genuinely missing please report it with your device model.

Privacy requests

Send privacy questions and deletion requests to support@m4infotech.com. Details on the Privacy Policy and Data & Deletion pages.

Postal address

[REGISTERED LEGAL ENTITY NAME] (trading as M4 Infotech)
[REGISTERED BUSINESS ADDRESS]
General: info@m4infotech.com
Support and privacy requests: support@m4infotech.com